Codepatch.

Keep enquiries moving while your team is busy

Less time repeating answers. Fewer enquiries left waiting.

When your team is busy, WhatsApp messages can pile up. Customers repeat their details, follow-ups get missed and every conversation starts from scratch. We help organise the first steps so your team can focus on conversations that need a person.

Discuss my WhatsApp enquiries

In plain language

What is whatsapp automation?

WhatsApp automation handles agreed, repeatable parts of a conversation: answering common questions, collecting enquiry details and passing them to the right person.

Does this sound familiar?

  • You type the same opening hours, service details and questions all day.
  • Customer details disappear into long chat histories.
  • Your team cannot easily see who needs a reply or a follow-up.

Illustrative example · not a customer case study

What it could look like in your business

  1. 01

    A customer messages to ask about your service.

  2. 02

    The flow asks what they need and collects the agreed details.

  3. 03

    Their enquiry is saved in your customer list or business tool.

  4. 04

    Your team receives the details and takes over for advice, pricing or exceptions.

What we can build for you

  • A conversation plan based on your real customer questions.
  • Agreed replies and questions, with a clear route to a person.
  • Connection to an agreed enquiry list, booking tool or customer system.
  • Follow-up steps where permission and platform rules allow them.
  • Testing, team guidance and an agreed way to spot failed steps.

Your proposal confirms the exact deliverables before work begins.

How we work together

We start with the questions your team repeats most. You approve the replies and handoff points, then we connect the agreed tools and test both normal conversations and requests the flow cannot answer.

What we need from you

You provide approved answers, access to the business accounts and a person or team to handle escalations. We check whether your phone number, provider and existing tools support the proposed setup before committing to a workflow.

What affects the cost?

Setup covers the conversation flow and agreed connections. Ongoing costs may include the WhatsApp provider, Meta messaging charges, connected tools, support and AI usage if included. We separate these from our project fee and confirm the assumptions in your quote.

What to know before starting

This is not a promise to answer every question or replace your staff. Customer permission, approved message templates where required, platform rules and account approval affect what can be sent. Delivery and third-party availability are outside our control. AI replies, if used, need agreed boundaries and human review for sensitive decisions.

WhatsApp Business messaging policy

Questions you may have

Will customers still be able to speak to us?

Yes. We agree how customers ask for a person, who receives the conversation and what happens outside your staffed hours.

Can I use my existing WhatsApp number?

We check your account, provider and number eligibility first. Keeping the same number or app setup cannot be promised before that review.

Can it send promotional messages to everyone?

The setup must respect customer permission, opt-outs and current platform requirements. It is not a way to send unsolicited bulk messages.

Start with the problem you want to solve.

Tell us which questions you repeat and where conversations tend to get stuck. You do not need a technical brief.

Discuss my WhatsApp enquiries